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Your Shopvana order will be shipped within 2-3 business days, provided all items in your order are in stock. Once your order has been processed, we will email you a tracking number so that you can track the status of your shipment. The arrival time of your shipment will depend on your location.
Currently, we ship to both Canada and the US (with the exception of the Yukon, Nunavut, the Northwest Territories, Alaska and Hawaii). Shipping and billing addresses must be valid Canadian or US addresses. Your billing address must be an exact match to the address listed on your credit card statement.
At Shopvana, we are dedicated to ensuring that our customers are fully satisfied with their purchases. If for any reason you are not satisfied, we will accept your returns within 14 days of you receiving the item and will provide you with a full refund, less applicable return shipping charges.
In order for an item to qualify for a refund, the item must be unworn, unused, undamaged and in its original packaging. A credit will be issued for returned items once they have been received and inspected to ensure that they are in perfect condition.
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Fashion and Jewellery items may be tried on for size/fit only, and must not otherwise be worn. For hygienic reasons, we do not accept returns on any earrings.
If you have any questions regarding returns, you can contact us at email@example.com. We'll get back to you within 24 hours.